Welcome to Nanette. Please read the following before your purchase. By using this site you agree to the terms. 

Payment

We currently accept secure payments by PayPal, both through credit cards or directly from your PayPal account in USD. You do not need a PayPal account to purchase from Nanette. Your order will not be sent until the payment and postage have been received.

Shipping

Purchases are usually shipped within 3 weeks of placing your order. We will email you if we expect it to take longer. 

Once your clothes have been made we will send you a quote for the postage. Your order will be shipped after the postage has been received via PayPal.

Nanette ships to metropolitan cities. For other locations, please email us first. We use Express Mail Service (EMS), which takes 1 to 2 weeks. 

Nanette will not be responsible for any damage, theft or loss during transit. You will be responsible for any customs or duties on your end.

Exchanges and refunds

At this time, we do not offer refunds or exchanges. 

Garment Care

We recommend washing each garment by hand or cold machine wash inside out. Hang dry away from direct sunlight.

Our garments are made from pre-washed materials. We favour crumpled linen over starched, slightly faded with character. As we use mostly natural materials, any inconsistencies of texture, thickness or colour should be considered the natural characteristics of the garment and not defects. 

Privacy

We do not share your information with a third party. We will only use it to process orders.

Website

We cannot guarantee that the website will be free of glitches. We reserve the right to make changes at anytime without prior notice.

Wholesale

We are happy to work with retailers. Please contact us at [email protected] for more details.